Guarantee

Gillett's Jewellers are committed to the provision of high quality products.

Guarantee: We guarantee that our products will be delivered in new condition without damage or fault in craftsmanship.

If the product was damaged or faulty in its craftsmanship at the time of delivery to you (the customer), you may return the product within 30 days (of the delivery date) and Gillett's will refund the product price or replace the item.*

*Note: We reserve the right to exchange, repair or correct a fault/defect rather than providing a refund. This guarantee is subject to some exceptions that are outlined below.

This guarantee does not affect or limit your statutory rights as a consumer.

This guarantee is valid for 30 days from the date of delivery to the customer. Refunds will not be given after 30 days of the date of delivery of the item to the customer (except as required by law).

To claim a refund the instructions below (and those subsequently provided by Gillett's Jewellers staff) must be followed. See the section below headed 'Procedure for claiming a refund and returning products and return shipping instructions'.

A refund will not be given in circumstances that include:

  • if the product is not returned within 30 days of the date of delivery to the customer (except as required by law);
  • if the returned product is not received back in its original new and unused condition (more info);
  • if the item received back from the customer has been damaged (damaged after it was delivered to the customer);
  • if the product once inspected by our jewellers is found not to be faulty or damaged;
  • if we have specially made the product at the customer's request (custom made items and quoted items) unless the product was damaged or faulty at the time of delivery to the customer in which case the guarantee will apply;
  • if the product has been engraved at the customer's request (a personalised engraving) (more info) unless the product was damaged or faulty at the time of delivery in which case the guarantee will apply;
  • if the product is or becomes scratched (more info);
  • if you do not like the texture of the product (eg. satin finish) (We can help you to arrange the texture you prefer. more info);
  • if the product was a gift and the gift recipient does not like the product or does not wish to keep the product (An exchange of product may be possible - see more info);
  • if there is a small variation in the product specifications (eg. a natural variation in opal color or a variation in width of less than 0.5mm more info);
  • if you have changed your mind and you no longer wish to keep the product;
  • if you do not like the general design/style of the product or if once you receive the product you decide that you would prefer a different design/style more info);
  • if your circumstances have changed and you no longer require the product;
  • if you have found and/or purchased a product elsewhere.

Before claiming a refund you should check these guarantee/refund exceptions. If one of these exceptions applies a refund will not be provided and the products may not be returned. If the goods are returned by the customer when one of these exceptions applies, the products(s) will be sent back to the customer with the shippings costs charged to the customer. This guarantee does not affect or limit your statutory rights as a consumer.

Click to see more information about the exceptions.

Procedure for claiming a refund and returning products and return shipping instructions:

Click here to see information about the procedure for claiming a refund, requesting a resize (when the customer ordered the wrong finger size) or to a request to exchange a gift item.

Wrong finger size ordered by customers:

Click here to see information about what happens when a customer orders a wrong finger size.

Cancellations:

Click here to see information about order cancellations


Orders that the guarantee applies to: Subject to the above, this guarantee applies exclusively to orders received through a Gillett's Jewellers web site and telephone orders and does not apply to customers who purchase and/or pick-up the product(s) from the Brisbane store.

If you have any questions about our guarantee please contact us.

Testimonials

"The ring arrived today, right on time. It's dazzling and looks great with my pendant! Thank you so much. I love it. How can so many bright..."
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Debby

Gillett's Jewellers stunning jewelry range includes titanium rings, wedding bands, diamond engagement rings, diamond rings, Dora rings, celtic, fashion, right hand rings and Citizen, DKNY, Fossil and Michael Kors watches. Gillett's also specialise in the complete Pandora Jewellery collection including Pandora beads, bracelets, earrings, rings and necklaces. You'll also discover men's jewelry, men's rings, opal jewelry, Nomination bracelets, Pandora jewelry, Hot Diamonds Silver jewelry, Me to You jewelry, gemstone, birthstone, birthday and anniversary gifts, pendants, bracelets, diamond earrings, chains and necklaces with layaways available.
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