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Authentic Pandora Jewelry – 3 ways to Know if Your Pandora Beads are Genuine

Written by:

19
May
2008

Pandora Jewelry is one of the hottest jewellery brands that the world has seen. Though with that popularity a host of copy-cat brands have emerged which are trying to lure consumers into thinking that the copy-cats are Pandora beads. This article will help you to know whether a Pandora bead or Pandora bracelet that you have, or are looking at purchasing is a genuine authentic Pandora piece.

There are three ways for you to know if the item is a genuine Pandora piece.

1. The Pandora Hallmark

The first way to know whether an item is an authentic Pandora is in accordance with the Pandora company’s guidelines when it comes to looking for the Pandora hallmark on the Bead or Bracelet.

Most Pandora jewellery items are now marked with the letters ‘ALE’ together with 925 on silver items and the numbers 585 on gold items.

‘ALE’ are the initials of Per Enevoldsen’s father who was called Algot Enevoldsen. Per Enevoldsen is the founder of Pandora so the lettering now displayed on Pandora jewellery is the original jeweller’s hallmark.

925 is the jewellery symbol representing silver and 585 is the jewellery symbol representing 14ct gold.

Many Pandora items, including Pandora bracelets also now include the Pandora crown symbol (Note: Old bracelets purchased before 2008 won’t have the Crown symbol as Pandora only started using the Crown symbol in 2008)

If you can see this hallmark on your Pandora Jewellery, that is an indication that item should be Authentic Pandora Jewellery. However, it is unfortunately possible for other copy-cat companies to add that engraving to copy-cat products, so in addition to the hallmark you would also need to look at the next two steps to determine the authenticity of the item.

2. Is the Seller an Authorised Pandora Retailer?

Another way of knowing whether the item that you are purchasing is a genuine Authentic Pandora Jewelry item is by knowing whether the seller of the items is an authorised Pandora Retailer.

Only specific retailers are authorised to sell Authentic Pandora Jewellery.

To know whether the place that you are buying your Pandora Jewellery from is authorised to sell Authentic Pandora Jewellery, you can look at the list of authorised Pandora stockists shown on the official Pandora Jewellery web site. The official Pandora Jewellery web site Pandora-Jewelry.com shows the authorised Pandora retailers by region.

You’ll be pleased to know that if you are purchasing your Pandora Jewellery from Gillett’s Jewellers, Gillett’s Jewellers is an authorised Pandora retailer for Pandora Jewellery.

Be careful when buying Pandora beads from eBay!

If you see Pandora Jewellery available for sale through eBay or other online auction websites, you should be warned, most eBay sellers are not authorised sellers of Pandora Jewellery. To see if an eBAY seller is an authorised Pandora retailer you should check the Pandora web site’s list of authorised retailers. Otherwise, if you purchase jewellery through eBay, there is no way for you to know whether the items that you receive will be genuine Pandora beads. To ensure that you always receive genuine Pandora, it is strongly suggested that you only purchase Pandora jewellery through authorised Pandora retailers for your protection and piece of mind.

Several eBay sellers also falsely claim that some beads have been retired/discontinued and are charging exorbitant fees for them. You should note that discontinued Pandora charms are sold at their normal price – they are not sold at higher prices by authorised Pandora retailers. Any seller selling a Pandora charm for a higher than normal recommended retail price should be avoided.

3. Matching the Product

The third way that you can know whether a bead is an authentic Pandora jewellery bead is to look at the product and match it with a product shown on the official Pandora Jewellery web site or on the Gillett’s Jewellers web site.

When doing this, you should note that the official Pandora web site only shows products that are currently in production. That means that Pandora products that have been discontinued or retired, may not appear on the Pandora official web site.

The two methods above are better than this method when it comes to knowing if a jewellery item is genuine Pandora – but this method can also be helpful.

When it comes to matching the appearance of the jewellery with an item shown on the official Pandora web site – There are many copy-cat designs now available, but the copy-cat designs are often not exact matches with the official authentic Pandora beads.

The quality and craftsmanship of the Pandora beads is also far superior to the copy-cat brands. You’ll also see that many copy-cat brands similar to Pandora offer glass beads with hand painted designs or raised painted sections. Where some other copy-cat beads use glass beads with the designs and patterns painted on the outside of the glass, Pandora Murano Glass designs are created within the glass so the design runs right through the bead itself. If the bead that you are looking at has painted glass, you will know that it is not an authentic Pandora.

Hopefully these three tips will help you to know how to purchase only Authentic Pandora Jewellery and Genuine Pandora Beads and Bracelets. See Authentic Pandora Jewelry now.

Gillett’s guarantee that Pandora jewellery purchased from Gillett’s Jewellers is genuine Pandora jewellery and Gillett’s are authorised Pandora retailers. Gillett’s Jewellers are a Pandora Shop-in-Shop, which is the highest recognition of a Pandora retailer.

Please note that this article is provided for informational purposes only, and Gillett’s will not be held liable or responsible for any items that you purchase or have purchased from other jewellery stores or other web sites. Any items that you purchase from other jewellery stores, eBAY, auction websites or other websites (other than from Gillett’s Jewellers) is purchased at your own risk.

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Posted in Pandora | 90 Comments »

Leave a Comment

90 Responses

  1. how Says:

    How about the bracelet itself? How do you know if it is the genuine one? is it always coming with “pandora” written on the clasp?

  2. Andrew Says:

    All genuine Pandora is identifiable by the letters ALE stamped somewhere on the piece. In the Pandora bead clasp bracelets, this marking is found on the inside of the clasp itself, along with the 925 marking for sterling silver. The traditional bracelets with the parrot clasps are stamped on the loop at the end of the bracelet.

  3. Shannon Says:

    Thank you – I knew that I could afford an authentic Pandors, and was offered ‘one’ going at an reasonable price – thank goodness I did not buy it as I would have been taken for a ride. I still cannot afford a Pandora, but at least I was not ripped off wasting my money on something worthles as I know the inside of the clasp had nothing stamped on it.

  4. Melanie Says:

    I bought a gold clasp necklace which had ‘ALE 585′ stamped but not embedded in the clasp, it was on like a tiny tab in the clasp. Is this right? would it still be authentic?

  5. Sharon Wild Says:

    Yes, some of the Pandora jewellery items have a little tag that looks like a little flat oval shaped charm which has the Pandora authenticity stamp on it.

  6. Danni K Says:

    How can i tell if my bead is authentic? I have bought a pandora bead and it looks the same as on the website but i am not sure where the markings 925ss ALE are mean to be, the bead is threaded like what i have read but i am not sure if these beads are supposed to have all the markings as described above, can you tell me where it is mean to be or if the plain sterling silver ones have it?

  7. Sharon Wild Says:

    Thanks for your question Danni.

    All of the Pandora charms have the authenticity stamp on them. The stamp is clearly visible on the outside of the charm. The position of the stamp changes depending upon the particular charm – sometimes its on the bottom of the charm, sometimes on the side or back. Either way, it’s always visible on all of the Pandora charms, including the silver charms.

    If you can’t see the 925ss ALE stamp clearly visible, the charm would be a fake Pandora charm, not a real Pandora charm.

    We strongly suggest that you only purchase Pandora charms from authorised Pandora retailers.

    Gillett’s Jewellers are authorised Pandora retailers.

  8. Pat Andersen Says:

    I get so much pleasure out of my Pandora Bracelet. I now have two and people are always commenting on them. I try to add a charm every couple of months.

  9. Jen Says:

    Hi,

    My bracelet has 925 ALE on it but no ’ss’ is this a genuine bracelet?

  10. Linda Says:

    I was given a pandora necklace and a bracelet, the ‘pandora’ on the clasps is different, they were both from authorised pandora jewellers. The necklace has pandora written in capitals and the bracelet has it in capitals with the pandora crown over the ‘o’.. is this normal? they are both silver and are hallmarked

  11. Sharon Wild Says:

    Thanks for your question Jen regarding the stamp on Pandora bracelets.

    Authentic Pandora bracelets do not include an ’ss’ in the stamp. The stamp will read 925 ALE.

    All Pandora bracelets sold by Gillett’s Jewellers are genuine Pandora bracelets and include the 925 ALE stamp.

  12. Sharon Wild Says:

    Thanks for your question Linda regarding the Pandora clasp on Pandora bracelets and Pandora necklaces.

    In 2009 Pandora changed the inscription used on the Pandora clasps. As from early 2009, the inscription on authentic Pandora clasps now includes the ‘Pandora crown logo’ above the O in Pandora.

    The authentic Pandora clasp bracelets sold by Gillett’s Jewellers include the Pandora crown logo.

  13. sahra kirkham Says:

    Are ‘retired’ charms still available? I am looking for an 8 ball charm and a rhino charm – I refuse to pay the exhorbitant prices on EBay but my local jeweller cannot get these particular charms even though she is a registered Pandora dealer. Can you suggest where I might get these charms?

  14. chris edmonds Says:

    hi i bought a bracelate and was wondering if it was real or fake on the round clasp it has the mark 925 but no ale mark so is this a fake?

  15. Sharon Wild Says:

    Hi Sahra,

    Regarding your question about getting a discontinued 8 ball Pandora charm:

    The Pandora 8 ball charm was discontinued by Pandora in Australia in March 2008. They have completely sold out and are no longer available in stock. As that charm is no longer made by Pandora, Pandora retailers including are not able to get any more of that discontinued charm.

  16. Sharon Wild Says:

    Hi Chris,

    Regarding your question: “hi i bought a bracelet and was wondering if it was real or fake on the round clasp it has the mark 925 but no ale mark so is this a fake?”

    It may depend upon the timing of your purchase. Authentic Pandora bracelets are now made with the ALE stamp on them, so if you purchased the bracelet as a new bracelet recently, the bracelet will not be an authentic Pandora bracelet.

    Though if you purchased the bracelet several years ago, it may be genuine, as Pandora only started using the ALE stamp a couple of years ago.

    Based on your question it sounds like a recent purchase – so it is likely that your bracelet is not a genuine Pandora.

    We strongly suggest that you only buy Pandora jewellery from authorised approved Pandora retailers – for your piece of mind in knowing that the Pandora jewellery will be genuine.

  17. Susan Says:

    Please don’t be too focussed on verifying jewellery by an ALE stamp.

    I own a jewellery boutique and I can say that there are many wholesalers selling items with the Pandora logo and ALE stamp. It’s problem for factories to produce counterfeit beads with ALE. Why would it be difficult?

    Counterfeit beads stamped ALE are easily available. All a person needs is google.

    As the article says, an ALE stamp does not prove that an article is genuine, and no ebay seller is going to be a licensed retailer.

    If you want genuine Pandora, don’t even think about ebay!

  18. Niall Says:

    Is the gold in the beads 14k gold plated?

  19. Sharon Wild Says:

    Thanks for your question Niall.

    The gold Pandora charms are made of solid 14ct yellow gold.

    The Pandora charms are not gold plated.

  20. Sue Says:

    My Pandora bracelet is real but its turning my wrist black. Are they sterling silver plated or what? The girl told me they were proper silver. I’ve only have it a couple of weeks and only worn it 3 times so why does this happen?

  21. Anthea Says:

    Are the 14K gold bracelets (and clasps) gold plated?

  22. Sharon Wild Says:

    Hi Anthea, Genuine Pandora gold bracelets are made using real 14ct yellow gold. Genuine Pandora bracelets are not gold plated.

  23. Sharon Wild Says:

    Hi Sue, Genuine Pandora bracelets are made using sterling silver (except for gold Pandora bracelets which are made using real 14ct gold). Genuine Pandora bracelets are not made with plated silver. It may be possible that your body is reacting with the silver. For example, for some people with a natural high acidity level in their skin, it is possible for their skin to “turn green or black” in the places where the silver comes into contact with the skin. Some people who are taking some types of prescription medication can also have this reaction – as the residues of the medication can comes out of the pores of the skin and react with the silver. Another example is some personal care products such as soaps, shampoos and moisturisers contain synthetic chemicals which can have residues that comes out of the skin and react some metals. This reaction is a reaction with sterling silver. Though this does not mean that there is a fault with the silver used in Pandora bracelets or the manufacture of the silver jewellery.

  24. brenda Chessum Says:

    I am rather disappointed with my Pandora bracelet. it is always dull, I clean it one day the next the silver beads are all dull & the bracelet as well.
    What is the best thing to clean it with? Thanks Brenda

  25. Sharon Wild Says:

    To clean your Pandora silver or gold jewellery, add a drop of dishwashing liquid to lukewarm water and clean the jewellery with a small, soft toothbrush. The toothbrush is an excellent tool for jewellery with patterns which may otherwise be difficult to clean. If a piece of jewellery is very dirty, leave it in lukewarm water to soak for 10 minutes with a drop of dishwashing liquid. Rinse thoroughly with water.

    Please note that pearls should not be submerged into water or come into contact with cleaning agents. Pearls should only be cleaned with a soft brush or a cloth.

    Do not expose Pandora jewellery to harsh chemicals nor clean it with toothpaste as they can alter the appearance of your jewellery.

  26. Simon Says:

    I recently purchased a bracelet and charms from a site called Pandora-DIY.com , that claimed to be authorised. Their merchandise is very well done, and includes the ALE and numbered stamps. Unless I am mistaken, I have been duped, but they have spent a great deal of time and effort in thier con, and I felt others should be warned. The jewelry even arrived in pandora bags!

  27. Sharon Wild Says:

    Please be warned that PandoraDIY.com is NOT an authorised Pandora dealer. The jewellery PandoraDIY sell is fake – PandoraDIY is not genuine Pandora.

  28. JAN Says:

    Can you tell me why all the charms on my pandora bracelet have turned black. They are all genuine pandora except two glass beads that I purchased in Venice.
    In fact they are the only two things that haven’t turned black.
    I have only worn the bracelet three times – it is totally full of charms.
    Thanks
    Jan

  29. Mel Says:

    Hi,
    I have just been given as a present what is meant to be a geniune silver pandora charm bracelet.

    It s a 19cm charm bracelet – i have weighed my 18cm bracelet and the difference in weight is one gram so I think it is s. silver

    It does have the engraving ALE 925 inside the clasp.

    With cleaning it is shining up. So I assume it is SS.

    However, the clasp is more oval shaped than my current pandora bracelet that is circular and does not have the crown imprint on top of the “o” in the word pandora.

    Were there pandora bracelets made without the crown over the “o” on the clasp?

    Thanks.
    Mel.

  30. Sharon Wild Says:

    Hi Jan, Genuine Pandora bracelets are made using sterling silver (except for gold Pandora bracelets which are made using real 14ct gold). Sterling silver can oxidise, which can make the silver look black. Oxidisation is a natural process for all silver objects (including silver cutlery for example), including silver jewellery. The time frame for oxidisation to occur can vary. Sometimes it can take quite a while. Sometimes it can occur quicker based on the person. For example, for some people with a natural high acidity level in their skin, it is possible for their silver jewellery to oxidise more quickly when the silver comes into contact with their skin. This reaction is a reaction with sterling silver. Though this does not mean that there is a fault with the silver used in Pandora bracelets or the manufacture of the silver jewellery. The good news is that it’s easy to clean a Pandora bracelet to get them looking like new again. You can simply mix a drop or two of dishwashing liquid in some lukewarm warm water, and use an old toothbrush to clean the jewellery. If the oxidisation is still there, you can get a silver jewellery cleaning solution to clean the bracelet. Silver cleaners are usually available at local supermarkets.

  31. Sharon Wild Says:

    Hi Mel,

    All Pandora bracelets now have the Pandora crown symbol. If the bracelet does not have that symbol, it not a genuine Pandora bracelet. (The crown symbol has been used by Pandora for several years now).

  32. Tracey Says:

    Hi,

    I have recently been given some glass beads and I am thinking they are fake. They look exactly the same as my genuine bead with one exception….They are not threaded. Are all Pandora beads threaded on the inside?

  33. Sharon Wild Says:

    Hi Tracey,
    Yes, All Pandora charms are threaded on the inside – except for the Pandora spacers which don’t have threads.

  34. Holly Says:

    Hey, I have recently brought a silver pandora bracelet and i cannot find 925 ALE code anywhere on it. However it does have the crown above the O and the clasp is actually magnetic.. is it real?

  35. Sharon Wild Says:

    Hi Holly,

    Genuine Pandora bracelets do not have a magnetic clasp. Therefore, the bracelet that you have described is not a genuine Pandora bracelet.

  36. paige Says:

    Hi

    Ive been given a pandora braclet, and im still not sure its its real.

    It has the number 925 on the clasp, but it doesnt say ALE.
    It also doesnt have the crown abvoe the 0.
    Does this mean that it isnt a genuine. x

  37. Sharon Wild Says:

    Hi Paige,

    Based on your description, the bracelet is not a genuine Pandora bracelet. Pandora have been using the ALE and the Crown symbol for about 2 years now, so assuming that the bracelet was made in the last 2 years, the bracelet is not genuine Pandora.

  38. Liz Says:

    I have today bought a silver Pandora bracelet with a gold clasp from an authorised dealer in the UK.The jewellers is very reputable. The gold clasp has inside the 585 and ALE markings but no crown above the O in Pandora. Is this correct? There is another marking insider the gold clasp but I cannot make it out.
    Advice please?

  39. Sharon Wild Says:

    Hi Liz,

    If the bracelet was made in the last 2 years it should have the crown symbol on it. If the jeweller had older stock from more than 2 years ago it may be genuine. You should contact the jeweller that you purchased it from directly to address your concerns.

  40. Bev McIntosh Says:

    Hello,
    I am lucky enough to have 3 pandora bracelets and did have a necklace but it turned black first time,all my pandora turns black. Why. and how do i stop it,clean it etc
    Regards Bev

  41. Sharon Wild Says:

    Hi Bev, Genuine Pandora bracelets are made using sterling silver (except for gold Pandora bracelets which are made using real 14ct gold). Sterling silver can oxidise, which can make the silver look black. Oxidisation is a natural process for all silver objects (including silver cutlery for example), including silver jewellery. The time frame for oxidisation to occur can vary. Sometimes it can take quite a while. Sometimes it can occur quicker based on the person. For example, for some people with a natural high acidity level in their skin, it is possible for their silver jewellery to oxidise more quickly when the silver comes into contact with their skin. This reaction is a reaction with sterling silver. Though this does not mean that there is a fault with the silver used in Pandora bracelets or the manufacture of the silver jewellery. The good news is that it’s easy to clean a Pandora bracelet to get them looking like new again. You can simply mix a drop or two of dishwashing liquid in some lukewarm warm water, and use an old toothbrush to clean the jewellery. If the oxidisation is still there, you can get a silver jewellery cleaning solution to clean the bracelet. Silver cleaners are usually available at local supermarkets.

  42. Cathy Says:

    I have been sent a link to this website: http://www.pandorajewellerysales.com and told from people who have used it that the charms are authentic. Reading this I am thinking that this is probably another scam site like Pandora DIY. I did a search for Pandora DIY and it seems to have gone so I wonder if this comapny has replaced it?
    Cathy x

  43. tracey stevens Says:

    I have what i think is a real pandora it has the ale925 inside the clasp but it doesnt have a crown symbol over the “o” does this mean that i have been ripped off thanks tracey.

  44. Sharon Wild Says:

    Hi Cathy,

    Yes, it appears that pandorajewelleysales.com is the same company as PandoraDIY. The products sold at that website are not genuine Pandora.

  45. Sharon Wild Says:

    Hi Tracey,

    The gold clasp bracelets are currently different to the Pandora silver clasp bracelets. The Pandora gold clasp bracelets do not currently have the Pandora crown symbol. I do not know why Pandora don’t currently use the crown symbol on the Pandora gold clasp bracelets.

  46. michelle fernance Says:

    i have purchased some glass beads through ebay they have ale925 and Pandora on them but they are smaller than the ones i got from my jewellers. I was told America had different beads than us is this true? Are my beads genuine Pandora?

  47. Jo Says:

    I was bought a pandora bracelet for my 21st, less than a year ago, it has a pandora clasp without a crown over the o, but it does have 925 ALE inside will also the charms from the same shop have 925 ALE will these be genuine?

  48. Angela Says:

    Hi, I bought a Pandora glass bead charm from Ebay. It is stamped with the 925 ALE, but it appears to be slightly smaller than my current glass beads. Are all Pandora glass beads the exact same size?

    Angela

  49. Sharon Wild Says:

    Hi Angela,
    Almost all Pandora charms sold on eBay are not genuine. The size of the Muranos can change very slightly from charm to charm though there generally isn’t a significant difference in size.

  50. Sharon Wild Says:

    Hi Jo,
    If the bracelet is an all silver bracelet, it should have the crown symbol on it. There is a chance that the bracelet was made more than 2 years ago. Pandora only started using the crown symbol 2 years ago. Though, it’s a slim chance that the jeweller from whom it was purchased had stock that was more than 1 year old at that time.

  51. Sharon Wild Says:

    Hi Michelle, Almost all Pandora charms sold on eBay are not genuine. The size of the Muranos can change very slightly from charm to charm though there generally isn’t a significant difference in size. It sounds like you’re saying the charms are noticeably different in size. There are a small number of Pandora charms that are available in the US that aren’t available in Australia.

  52. kelly Says:

    my pandora has the 925 on the glass charms but not ale does this means its fake? also some of the silver charms are going like a bronze colour in places on them are they fake? i bought it from kings jewlers in washington.

  53. Sharon Wild Says:

    Hi Kelly,
    All Pandora charms that have been made in the last couple of years have the ale symbol on them. If your charms do not have that symbol and they have recently been purchased, it is likely that they are not genuine Pandora.

  54. Elodie Says:

    i have found an interesting website, asking them whether they are official retailers or not, they actually confirmed saying they are from Hong-Kong,
    does the pandora2010.com website deliver genuine pandora pieces? thank you

  55. Sharon Wild Says:

    Pandora2010.com does not sell genuine Pandora. They are fakes.

  56. Emma Says:

    is the website http://www.pandoraonsale.co.uk/ a fake? seems too good to be true.

  57. Sharon Wild Says:

    Hi Emma, The products at pandoraonsale.co.uk are not genuine Pandora products.

  58. Marie Says:

    Fake Pandora beads have ALE on them and 925 so it’s very difficult to determine whether they’re real or fakes. I bought several on eBay from a Seller who said they were previously owned, but were authentic, complete with the ALE and 925 stamped on them. After several months the silver plate wore off and the base metal was exposed. A total rip-off. Beware of eBay and others who claim they have authentic Pandora items.

  59. Marijane Says:

    I also purchased beads from 6 sellers on ebay. All but 1 have been fakes. The fake glass beads are smaller and the colors are not as bright. The fake enamel was actually a plastic coating. If I pressed on it with my nail it dented. I also got an oval light that was 1/2 the silver it should have been and all have been VERY light weight. How can these criminals get away with showing pictures of real Pandora products and advertising them as authentic? What about all of the women spending a fortune on junk. Pandora is TOP QUALITY and many more people than I would have ever thought are running around in FAKES. I have left poor feed back for the thives that stole from me, but isn’t there something Pandora or ebay can do?

  60. sarah Says:

    hi i recently got a pandora bracelet and 3 charms from the pandora store,i then whent on to buy a 4th charm from ebay.The seller was claiming it was authentic & had 100% feedback so i thought it was ok.The charm looks ok other than the hallmark isnt as clean cut as the ones i bought from the pandora store and appeares bigger & deaper cut. does this indacate a fake?

  61. Val Says:

    I have bought some glass beads on ebay. They both vary greatly in cicumference and depth from my others bought from a jeweller.The pandora stamp is not as pronounced and on the D and O they are both faint on each, the workmanship isnt as good either.I think theyre probably fake do you?

  62. Sharon Wild Says:

    Hi Val,

    It is very likely that the beads you have described that were purchased from eBay are not genuine.

  63. Sharon Wild Says:

    Hi Sarah,

    Almost all beads sold on eBay are not genuine. It is highly likely that the bead purchased on eBay is not genuine. We suggest that you only purchase Pandora charms from authorised Pandora retailers such as Gilletts Jewellers at Gilletts.com.au

  64. Sharon Wild Says:

    Hi Marijane,

    Thank you for your comments. Pandora are doing their best to try to stop people from selling fake Pandora jewellery. It is unfortunate that so many eBay sellers are selling fake Pandora. For this reason, we suggest that Pandora only be purchased from authorised Pandora retailers such as Gilletts.com.au

  65. EL Says:

    many items on e-bay list actual stock numbers per your catalogue
    How would one even know whether its genuine or not and what action can one take upon verification of it being genuine or not ? Sufrely Pandora monitors what is being sold as authentic under its trade name ?

  66. vicky Says:

    hi there i was looking for a bit of help. i was left a bracelet by my aunt when she paced away. it was in a pandora box and bag but dosent look like any i have seen. it has a clasp with footprints on, it has 15 gems on it but it looks like it was already made. could anybody tell me what they think this could be please. its very heavy and i was thinking about insurance for it. many thanks vicky x

  67. michelle Says:

    Hi could you please tell me how i know a genuine 14 K gold pandora bracelet? is there a stamp on the clasp and the bracelet? if the stamp is just on the clasp how do i know if its just a genuine clasp on a fake bracelet?

  68. Jessica Says:

    I have a question about the lobster claw clasp bracelets. I know now they have the tab with the crown. Did they always have that with the lobster clasp or is that something from 2008 on? If it is before 2008 would it just have the ALE stamp on it? Thanks!

  69. Mel Says:

    Hi I have just purchased a MOUSE pandora stock code 79212 / 790212, which is now a retired charm. Can I ask please. The hallmark for the 925 is unclear it looks like just 92 and the ALE is either just AL or AE. I’ve tackled the jewellery shop who sold it to me and the say / claim that as it’s a older style charm the hallmarks are different… Please can I ask that you can confirm this or tell me what the hallmarkins should be on older pandora charms. Thaks, I would really appreciate a answer. Kind Regards Mel xx

  70. Debbie Whaling Says:

    Do not buy from the web site http://www.pandora-jewelry.uk.com. I have had it confirmed that they are selling fake Pandora. They even state on their website that it is 100% authentic and will refund if a jewellers say its not. But they will not refund me. The Pandora site have confirmed they are NOT a genuine site!!!

  71. Claudine Says:

    I have a genuine Pandora bracelet that has turned black. I have tried to clean it several times, using a toothbrush and diswashing liquid. I also tried a mild jewelry cleaner. I can get it a little cleaner, but the most of the black is still there. How can I get rid of the black? Will Pandora clean it for me? Will they take it back if the black does not come off? It looks terrible with the black on it.
    thanks

  72. Sharon Wild Says:

    Hi Claudine,

    There are 2 possibilities that may be happening. First, sterling silver has a natural oxidisation process that causes the silver to turn black. This occurs with all silver jewellery and silver cutlery. To oxidisation can form a blackish layer to the outside of the jewellery. It doesn’t harm the jewellery. Second, it may be possible that your body is reacting with the silver. For example, for some people with a natural high acidity level in their skin, it is possible for the silver to turn black. Some people who are taking some types of prescription medication can also have this reaction – as the residues of the medication can comes out of the pores of the skin and react with the silver. Another example is some personal care products such as soaps, shampoos and moisturisers contain synthetic chemicals which can have residues that comes out of the skin and react with some metals. You’ve already tried cleaning your bracelet at home. So now I’d suggest that you visit a local jeweller to have the bracelet cleaned. It’s a good idea to have jewellery cleaned each 6 to 12 months to keep it looking bright and shiny. I suggest you visit the store from which you purchased your bracelet to get them to clean it for you. Most jewellery stores charge just a small nominal amount for cleaning. Pandora do not offer cleaning services themselves and Pandora are not able to offer refund.

  73. Sharon Wild Says:

    Hi Mel, If any of the hallmarks appear, they should be complete hallmarks, even if the charms are older. So it should be 925 not 92. 92 doesn’t have a jewellery meaning. And it should be ALE, not a variation of that.

  74. Sharon Wild Says:

    Hi Jessica, The Pandora Crown has only been used for the last couple of years. The ALE stamp has been used for longer.

  75. Sharon Wild Says:

    Hi Michelle, If you ensure that you buy your Pandora jewellery from an authorised Pandora retailer, that is the only way that you can 100% know that you have purchased genuine Pandora jewellery. Gillett’s Jewellers at Gilletts.com.au are authorised Pandora retailers.

  76. Sharon Wild Says:

    Hi Vicky, The bracelet you have described is not a Pandora bracelet. I suggest that you take the bracelet to have a valuation of the bracelet performed – which will then give you the value of the bracelet for insurance purposes. You will then know what type of bracelet it is.

  77. Sharon Wild Says:

    Hi El, We do not recommend that you use eBay to purchase Pandora charms. Unfortunately most Pandora charms sold on eBay are not genuine. If you want genuine Pandora, purchase your Pandora charms from an authorised Pandora retailer like Gillett’s Jewellers Gilletts.com.au

  78. Deb Harrell Says:

    I just started my Pandora. I received a Murano glass bead as a gift. It has all of the markings of a Pandora but it is smaller then the one I purchased. Do you think is is a fake? Just curious.

  79. Sharon Wild Says:

    Hi Deb,

    The size of the Pandora Murano charms varies very slightly, so some are a little bigger than others. Though I have seen fake Murano charms which are different in size. I suggest you take your charm to an authorised Pandora retailer to ask them if your charm is genuine.

  80. Trina Says:

    I have purchased a pandora retired grape bead I can’t find any markings. I’m thinking it is a fake.

  81. Sharon Wild Says:

    Hi Trina,

    Pandora started using the ALE markings a few years ago, so it’s possible to see older genuine Pandora charms without the ALE. However, all Pandora charms, even older charms should always have the 925 stamped on the charm. So if you don’t even have that, you will have a fake charm. We suggest that you only purchased Pandora charms from authorised Pandora retailers like Gilletts.com.au

  82. Merideth Says:

    Hi Trina, I have the grape cluster charm, and at first cose look I also could not find the ALE or 925 if you look at the bottom of the cluster where the bead is attached to the cluster, look to the left and the right, it is there and stamped VERY small.

  83. Suzanne Says:

    My husband has purchased some beads for me through the internet from a German Jewellers. Can you tell me if they are genuine retailers. I have a “N” and a “L” which have the ALR and 925 on them, but i can not find any markings on the Fish, it looks genuine and has the thread going through it, but i can not see how to search the genuine retailers on the Pandora website, it only seems to list their own shop. Many thanks

  84. Maria Says:

    HI i have come across a web site called pandora-au.org they claim to sell original pandora at nearly more then half the re price. They state that they buy direct frommanufature, could you please tell me if possible r they fake ? ? ?

  85. John Says:

    Hi

    I have been looking at this site pandora-jewelry.uk.com and am 50/50 over whether they are actually real or not, and have had a compare to the Pandora site and yours and still am very dubious although the way they are using Pandora’s logo if they are fake makes me wonder how they are getting away with it…….

    Do you know if it is legit or not?

    Thanks in advance.

  86. Sharon Wild Says:

    Hi John, The website pandora-jewelry.uk.com is NOT legitimate. We have received many complaints about them and Pandora have been notified of their fraudulent activities.

  87. Sharon Wild Says:

    Hi Maria,

    The website pandora-au.org is NOT a legitimate Pandora web site. The charms that they have aren’t even part of the Pandora range. This web site has been reported to Pandora.

  88. Sharon Wild Says:

    Hi Suzanne,

    We are not familiar with the jewellers in Germany. All charms should have the ALE symbol on them, as the ALE symbol has now been used by Pandora for several years.

  89. Laurie Says:

    Just wondering if pandora-jewelry-club.com/pandora-bracelets-sale this is a credible website. I want to buy a gift for someone but do not want a fake. Please help.

  90. Sharon Wild Says:

    Hi Laurie,

    That website pandora-jewelry-club.com are NOT legitimate. Their charms do not even match the same designs as genuine Pandora. We suggest that you only purchase Pandora from authorised Pandora retailers, to ensure that you get genuine Pandora. If you are in Australia, Gilletts.com.au is an authorised Pandora retailer.

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