Ordering Information

Details about our pricing, secure payment methods, delivery address requirements, and the order process. We aim to ensure a smooth shopping experience for you, whether purchasing for yourself or as a gift.

• Pricing
• Payment methods
• Delivery Address
• Urgent Orders
• Charging of Credit Cards
• What happens when you order
• Complete information and suspicious orders
• Stock Availability
• Ring Prices, Average Finger Sizes and Large Finger Sizes
• Hallmark and Metal Identification Engraving
• Import Duties
• Terms and Conditions of all orders
• Legal Jurisdiction

Pricing

Prices are listed in Australian dollars (AU), US dollars (US), British pounds (GB) or New Zealand Dollars (NZ).

The currency will be clearly displayed as one of the currencies listed.

To change the currency to your preferred currency, click on the 'currency' link at the top right corner of this page.

Payment methods

There are several trusted and secure payment methods available for placing your order with Gillett's Jewellers.

You can pay by credit card (Visa, MasterCard), by PayPal, by electronic bank transfer or by more convenient methods such as ApplePay and GooglePay or ShopPay if you have a shopify account.  We also accept Zip Payments for receive now pay later orders.

You can provide your payment information by your preferred method from these options:

• You can place your order online using your credit card (we accept Visa, MasterCard).
• You can place your order online using payment through PayPal.com (through PayPal we accept PayPal, Visa, MasterCard)
• You can place your order online with payment by Bank Transfer
• You can place a ZipPay order online with regular scheduled credit card payment instalments.
• You can see more information about each payment method below.

We accept payment for orders via Visa and MasterCard. To place your order using one of these credit card options, select the Credit Card payment method in the payment section of the order form during the checkout process.

We are also able to accept payment using PayPal. To place your order with PayPal, please select the PayPal payment option in the payment method section of the order form during the checkout process.

Bank Transfer (Electronic Transfer using Internet Banking) - [for Australian customers] If you are placing your order from Australia (or you have an Australian bank account), you can make a bank transfer (direct bank deposit payment) for your order. You can use your internet banking (called 'pay anyone') facility to do a direct deposit to Gillett's Jewellers' bank account. If you would like to use this payment method for your order, choose the Bank Transfer payment option in the payment method section of the order form during the checkout process. After you complete the order, you will receive the bank account details that you can then use to perform the bank transfer direct deposit.

Bank Transfer (Electronic Transfer using Internet Banking) - [for non-Australian customers] If you are placing your order from outside Australia (unless you have an Australian bank account; in which case, see above), you can make a bank transfer (direct bank deposit payment) for your order. You will need to check with your bank to ensure they can offer this service to you. Based on our international customers' experiences, some customers, including those from the USA and UK, have been able to use this payment method, though not all banks provide this service. If your bank does not offer international bank transfer payments (i.e., payments from your bank account to a bank account in another country), you can use the PayPal version of electronic transfer; see below. To use this method for an international bank transfer, please contact your bank to arrange a payment to Gillett's Jewellers' bank account for a direct deposit. If you would like to use this payment method for your order, choose the Bank Transfer payment option in the payment method section of the order form during the checkout process. After you complete your order, you will receive the bank account details needed to perform the bank transfer direct deposit, including the international bank switch code.

Direct Deposit (Electronic Transfer) via PayPal - [for non-Australian customers] If you are placing your order from outside Australia and wish to make a direct bank deposit, you must first sign up for a PayPal account at PayPal.com . Creating a Paypal account is free. Once your account is active, you can make a direct deposit payment by selecting the PayPal option during checkout. You will then be directed to the PayPal.com site to arrange your deposit.

Please note that we are unfortunately not able to accept payment by the paper based international money order or international bank check.

Delivery Address

You must enter a full and accurate delivery address where you or your representative will be available to sign for the parcel.

If you’re buying the jewellery item for a friend or loved one, you can have the parcel delivered directly to them. To do this, please enter your name and address (i.e., the person placing the order) in the customer and billing address sections of the order form. Then, enter your friend’s or loved one’s name and address in the shipping address section. Please note, however, that your friend, loved one, or their representative must be available to sign for the parcel at that delivery address.

If you select courier delivery and are not present when the first delivery attempt is made, the courier company will make a second delivery attempt and/or leave a note or contact you to arrange an alternative delivery.

Courier parcels also have internet tracking numbers, which enable you to track them in transit online.

We cannot deliver orders to a post office box, as all orders require a signature. If you live in a rural area and a post box is your only postal address, please get in touch with us to discuss delivery, and we will assist you in getting your parcel delivered to you.

If you have any questions regarding the suitable delivery address, please reach out to us to discuss the necessary arrangements.

All goods shipped are insured against loss and damage while in transit. Once you receive an email stating that your order has been shipped, we guarantee delivery of all items, except when the provided address is incorrect, illegible, or incomplete, or when the recipient is away or has moved. In these instances, you will be responsible for the purchase price and shipping costs of the order, regardless of whether the order arrives on time or not at all.

For further information about delivery, see our shipping options.

Urgent Orders

At Gillett's Jewellers, we understand that sometimes you may need your order delivered quickly. For urgent orders, we strive to deliver your items within 3 weeks of purchase. 

Please note that a fee will be charged for urgent orders to cover the extended labour and administrative costs associated with rapid fulfilment. If we fail to deliver your order within the specified 3-week time frame, we will fully refund the urgent order fee.

The delivery time falls within this 3-week period, ensuring you receive your order as promptly as possible. If you have any questions or need assistance with urgent orders, please don’t hesitate to contact us. 

Charging of Credit Cards

For orders from the USA, Canada, Japan, the United Kingdom, or Europe, place them through the PayPal shopping cart on Gillett's Jewellers' website. The currency charged for transactions through PayPal can be in either US dollars, Great British Pounds, or New Zealand Dollars. (The payment method will default to the currency displayed on the website product pages. For example, if you see US dollar prices or you selected US dollar prices to appear, your payment through PayPal would be made in US dollars.)

For Australian orders and all other international orders (except those placed through the PayPal system), the purchase price and shipping cost will be charged in Australian dollars.

Any secondary currencies appearing on our website or in emails are provided for your convenience and informational purposes only. Gillett's Jewellers does not purport or guarantee that the currency conversions are accurate at the time of viewing and does not accept any responsibility whatsoever for the accuracy of any currency conversions.

When an international order is placed (except those made through the PayPal system), the relevant currency conversion will occur at the time your credit card is debited by your credit card issuing bank. Your credit card issuing bank conducts the currency conversion based on its own conversion rate. Gillett's Jewellers will not be responsible or liable for the timing or the currency conversion rate applied by the credit card issuing bank, nor for any fees charged by the credit card bank in relation to international currency conversion.

If Gillett's Jewellers fully or partially refunds a payment to a customer, the refund will be processed in Australian dollars, except for orders made through the PayPal system, where an international currency may be used. If the credit card issuing bank subsequently converts the refunded amount into an international currency, Gillett's Jewellers will not be responsible for the exchange rate applied by the bank. Furthermore, Gillett's Jewellers will not be liable for any discrepancies in the amount converted by the credit card issuing bank, which may differ from the original payment amount and any resultant refund.

We may manually verify each credit card order with the issuing bank to ensure that all provided details are accurate. Gillett reserves the right to refuse any orders it deems suspicious.

For high-value orders and for some countries that fall outside our credit card fraud checking network, we may require proof of ownership of a credit card to be supplied to us. For these orders, we may need the purchaser to fax us a photocopy of their credit card and driver's licence as proof of identity and ownership. We might also ask that the purchaser provide their security credit card number, but this will only be required if explicitly requested by us. Such requests will usually be communicated via e-mail. 

What happens when you order

You will receive an email confirming your order within 24 hours of placing it.

When you receive your order will depend on:

• Your order payment is clearing.
• Stock availability: whether we have your product in stock (in your size) and
• If your order is custom made in which case will require the allowable manufacture time (noted in the items details for 'Manufacture/Crafting Time"
• The delivery method you selected.

Payment Clearing:

• Credit cards: All credit cards must be approved before shipment (i.e., your credit card issuing bank approving your purchase). We will contact you if there are any problems.
• Bank Transfer: You must make the bank transfer payment, and your payment must clear (this takes an average of 2 weekdays for bank transfers).
• Layby: Your layby must be fully paid off.
• PayPal/PayPal eCheck: Your PayPal payment or eCheck must clear.

Stock availability: If your order is approved and we have your product in stock (in your size), we will ship it within a few days using your selected delivery method. For delivery options and timeframes, please refer to our shipping options section.

All items show their availability in the item details under the manufacturing or crafting time. If the item does not indicate "inStock" and requires manufacturing, the specified time will apply. Most items will be completed before this estimate, but we allow this time as a general guideline.

Specific Required Dates: If you would like your product by a specified date, please include that date in the 'comments' section of the order form (e.g. wedding date or birthday date). This can be done within the cart before checkout. If you need your order by a specific date, we suggest placing your order as early as possible to allow for any manufacturing time that may be necessary.

If you order a ring, please specify the finger size by selecting the ring size from the drop-down list on the product page before clicking 'add to cart' to checkout. To find information about how to choose your finger size, please refer to the Choosing your finger size information.

We will reach out to you when we dispatch your order, providing the estimated delivery time in days, along with the courier tracking number if you have chosen courier delivery.

Complete information and suspicious orders

Gillett's Jewellers reserves the right to refuse any order if it suspects that the order is fraudulent or questionable in nature.

No order will be accepted unless complete information is provided, including full addresses, an email address, and phone numbers.

You must include your email address in your order; otherwise, we will not be able to contact you.

Stock Availability

Gillett's Jewellers stocks hundreds of jewellery products to provide its customers with the widest online jewellery selection possible.

If an ordered product is not in stock in your size, Gillett's Jewellers will arrange for the manufacture of that product whenever possible. We will email you to inform you of the expected manufacturing time. If the product is no longer available, we will notify you and refund your money as needed.

The manufacturing time for some products may vary from 2 days to about 6 weeks, depending on the product and the complexity of the manufacturing process.

To assist you with estimated order time frames, we include stock availability information on the website, along with estimated stock availability and any expected manufacturing times as appropriate. These stock availability messages may serve as a guide; however, stock availability may fluctuate, and manufacturing times may be extended at certain times of the year, particularly during November, December, and January due to Christmas and holiday periods.

Customers placing orders are considered to have acknowledged that the ordered product may not be in stock at that time, and that Gillett's Jewellers may manufacture the product or arrange for its manufacture through suppliers to fulfil the order. Unless the customer informs Gillett's Jewellers of a specific date by which their product must be delivered, they will be deemed to accept liability for payment of the product to be manufactured.

If you need your jewellery item by a specific date, please email us before placing your order to confirm the availability of the stock item in your finger size and/or the manufacturing time. Kindly provide the style number, finger size, and the date by which you need your item.

Ring Prices, Average Finger Sizes and Large Finger Sizes

Please be aware that the ring prices shown on this website are based on average ring sizes.

Most rings ordered fall within the average ring size range, although some finger sizes do fall outside this range. For larger finger sizes, an additional fee may apply to cover the extra metal needed for crafting the larger size. When you select your required finger size for the ring, you'll see whether an additional fee is applicable. If a fee does apply, it will be displayed next to the finger size. If a larger finger size is needed, the additional fee will be added to your order total during checkout.

Hallmark and Metal Identification Engraving

It is a common practice in the jewellery industry worldwide to include a metal stamp or engraving on jewellery products, indicating the metal or metals from which the item is made. The stamp or engraving may be applied to any part of the jewellery item and can be presented as a number, symbol, letters, or a word. For instance, items made from 18ct gold may bear stamps or engravings of 750, 18ct, or 18kt. Products crafted from titanium might have indications such as Ti, TI, or Titanium stamped or engraved on them. Sterling silver products typically feature 925 stamped or engraved on them.

Jewellery items sold by Gillett's Jewellers will feature a metal stamp or engraving to indicate the metals used in the jewellery piece.

This metal indication offers you peace of mind, confidence, and reassurance regarding the authenticity of the metals used in your jewellery product.

Some jewellery items sold by Gillett's Jewellers may also feature a hallmark, brand, or logo that is stamped or engraved on the product. For instance, Gillett's Jewellers titanium rings might include 'Gilletts' or 'Gilletts Jewellers' engraved inside the ring or showcase the Gillett's Jewellers logo.

Some products sold by Gillett's Jewellers may include a model number or identification code stamped or engraved on the product.

Customers are deemed to be aware and accept that any product purchased from Gillett's Jewellers may include metal, hallmark, brand and/or model reference stamps or engraving on the product. Gillett's Jewellers will not offer an exchange of product or refund on the basis of the inclusion of such stamps or engraving. This limitation does not affect or limit your statutory rights as a consumer.

Import Duties

This information is only relevant for deliveries made outside Australia, except orders sent to the United States.

Please note that for all international orders (orders delivered outside Australia),except orders sent to the United States , you may be subject to import duties and taxes, which are levied by the recipient country's government once the product reaches your country.

There may be customs duties applicable for products imported to the United States due to changes to the Australian/US Free Trade Agreement (FTA) that are set to take effect in 2025.

For all international orders outside of the United States, any additional charges for customs clearance, import duties, and taxes must be paid by you. These charges are not included in the delivery fee or the purchase price of Gillett's Jewellers products. We cannot control or determine what these charges might be. We are not authorised by international governments to charge import duties on their behalf.

Customs duties are not always applied. Each country has its own rules for determining whether customs duties will apply. Some countries only charge customs duties if the parcel has a value over a certain amount. Based on your country's customs rules, it is possible that your parcel will fall below that threshold level.

For further information about import duties/taxes, please see our shipping duties/taxes information page.

Terms and Conditions of all orders

The content of all Gillett's Jewellers policies included on this website, along with any specific terms agreed upon between Gillett's Jewellers and the customer, form part of the terms and conditions for all orders placed through this website. You (the customer) are considered to have read all the terms and conditions, including all policies displayed on this website, and are regarded as having accepted them.

Right to refund

Gillett's Jewellers reserves the right to refund any order if there is a technical error or incorrect pricing associated with listed items. In the event that a pricing error is identified, whether due to a system malfunction or other unforeseen circumstances, we will notify you promptly and process a refund for the affected order. Your satisfaction is our priority, and we appreciate your understanding regarding any discrepancies that may arise.

Legal Jurisdiction

All orders made through a Gillett's Jewellers website and all incidental agreements and matters are governed by the laws of Australia and the State of Queensland.