Shipping Options
At Gillett's Jewellers, we prioritise prompt and reliable shipping to ensure your jewellery arrives safely and on time. We offer a range of shipping options to cater to the needs of both Australian and international customers. Whether it's a small order or a special piece, our methods are designed for speed and security. Below, you’ll find details on our shipping options, rates, and delivery times to help you choose the best method.
- Free Shipping
- Worldwide delivery options (outside Australia)
- Australian delivery options
- Stock Availability
Free Shipping to Australia
Gilletts Jewellers offers free shipping for orders placed with a total over $150. Free shipping only applies to Australian residents.
Gillett's Jewellers delivers products worldwide every day, including to the United States, Canada, the United Kingdom, New Zealand, Germany, and many other European countries. However, these are paid services, and Gillett's does not offer a free international postage service.
Choosing your shipping method: When you proceed through the checkout process, you will automatically be presented with the relevant shipping options based on the country included in your shipping address and the value of your order.
A summary of the shipping options are as follows, please click on the shipping option to read more about that option.
- Worldwide delivery: Registered International Mail - [8-20 day delivery]
- Australian delivery only: Australia Post eParcel courier delivery - [2-6 business day delivery]
- Australian delivery only: Australia Post eParcel Express courier delivery - [1-3 business day delivery]
Please note that the estimated delivery times listed on this website are not guaranteed to fall within the specified time frames. The time frame for your order depends on the current availability of the item(s) you've ordered, as well as the time of day you place your order. Please refer to the Shipping Information section below for details regarding order time frames.
Worldwide delivery options;
(outside Australia) Registered International Mail
We use Australia Post insured international registered mail. In accordance with our secure shipping commitment, you will be required to sign for your order upon delivery. Registered Mail delivery times for deliveries outside Australia are approximately 8 to 20 business days (see the Shipping Information section below for order timeframe information).
The International Registered mail parcels do not have tracking numbers so they do not allow the tracking of parcels on the internet. If you would like to track your parcels online, choose the FedEx shipping option.
Australia Post eParcel and eParcel Express Courier delivery - Delivery to all Australian States
Australia Post eParcel delivery is an efficient and reliable courier delivery system that operates through the Australia post network with delivery across all Australian states.
All eParcels must be signed for. If you are not available at the shipping address when the Australia Post courier attempts delivery, a signature card will be left in your letter box, and your parcel will be delivered to your local post office. You can then take your signature card, together with identification, to your local post office to collect your parcel.
For your peace of mind, eParcel and eParcel Express offer internet shipment tracking. Australia Post eParcels and eParcel Express can be tracked online at http://www.auspost.com.au. This allows you to track your parcel as it travels from our store to your doorstep. Your eParcel or eParcel Express tracking number will be emailed to you when your parcel is sent to you.
You can choose between the standard eParcel or eParcel Express options. eParcel Express offers faster delivery times than eParcel.
Please note that the estimated delivery time displayed is not a guarantee of delivery within the specified time frames. Your order timeframe also depends on the stock availability of the item you order and the time of day you place your order. Refer to the stock availability sections below for information on order time frames.
eParcel Express uses the Express Post network. eParcel Express typically takes 1 business day to arrive for most metro areas and 1-3 business days for all other Australian areas (estimates are based on the date of dispatch from our store).
eParcel uses the Australia Post network. eParcel takes 2 to 6 business days for delivery (estimates are from the date of dispatch from our store).
Shipping information
All goods shipped are insured against loss and damage while in transit. Once you are advised by e-mail that your order has been shipped, we guarantee delivery of all items except in cases where the address supplied is incorrect, illegible, incomplete or if the recipient is away or has moved, in which case you will be liable for payment of the purchase price and shipping of the order irrespective of whether the order arrives on time or not at all.
If you are not available to sign for the parcel: If you select courier delivery and you are not present when the first delivery attempt is made, the following will occur:
- Australia Post eParcel and eParcel Express will leave a note for you and return the parcel to your local post office for you to collect.
- All deliveries can now also be tracked with the Auspost App.
Courier parcels come with internet tracking numbers that let you monitor the parcels in transit online. After you receive the email containing your courier's internet tracking number, you can also call the courier company directly to inquire about the estimated delivery date.
If you have any questions regarding the correct delivery address, please reach out to us to discuss suitable arrangements.
Please note: The delivery times mentioned above are solely for delivery purposes. This means that these time frames represent the approximate period from when your order is dispatched from our store to when you receive it. We do not guarantee that you will receive your order within the stated time frames from the moment you place your order.
Stock Availability
The order time frame depends on the current stock availability of the item(s) that you wish to order and the delivery method that you choose.
Not all products are available in stock at all times.
For most products on the website, the current availability is shown on the product page with the heading 'Crafting Time' in the products details. Products that read 'in stock' means that the product is currently in stock.
For rings: If you are interested in a ring(s), the stock availability depends upon the particular finger size that you require. We are unable to keep all rings in stock in every finger size at all times. The availability message for the ring will provide an indication of the estimated manufacturing timeframe if the ring is not in stock in your finger size.
Once you place your order, we will confirm the stock availability of your ring in your required finger size. If your ring needs to be manufactured, we will contact you by email to advise the estimated manufacturing time frame should it be different to what is listed in the product's details. Please note that unless the item states in stock all manufacturing times are estimates and in most cases are complete before the time quoted.
You are welcome to check the stock availability of your ring(s) before you order if you wish. To do that, simply send us an email with the stock number(s) of the ring(s) that you like, together with the finger size that you require. (Please note, except for ladies engagement rings - We recommend that you have your finger size accurately measured by a local jeweller before placing your order (as some ring styles may not be resized due to the nature of the metals used or the ring design - for example titanium, tungsten, stainless steel, Lord of the Rings rings and celtic rings may not be resized).
Once your order has been dispatched to you, you will receive e-mail confirmation together with your courier tracking number (if you selected a courier delivery option).
Wedding Dates, Anniversaries and Birthday Gifts:
If you require your jewellery item by a specified date please include that required date in the comments section of the order form. If you are ordering a ring, we encourage you to contact us before placing your to ensure that your ring in your required finger size will be available within your required time frame. To do this, please email us with the style number, finger size and date by which you require your ring.
If you are ordering an item for a birthday or anniversary gift, we suggest that you check the availability message for the item (see the availability heading on the product page) and choose items that are currently listed as being in stock.
If you are having a birthday or anniversary gift delivered to the gift recipient, please ensure that you choose Australia Post eParcel or eParcel express delivery for deliveries within Australia. That way, if the gift recipient is not at home to accept delivery, they will be able to collect the parcel from their local post office.
International Duties : Please see the International Duties page for further information about whether international duties will apply to your order.
If you have any questions about shipping please contact us.At Gillett's Jewellers, we understand that prompt and reliable shipping is essential for our customers. We are committed to providing a seamless shopping experience, ensuring that your precious jewelry arrives safely and on time. Our shipping options are designed to meet the diverse needs of both Australian residents and international customers. Whether you're placing a small order or selecting an exquisite piece for a special occasion, we offer various shipping methods to ensure your items arrive as quickly and securely as possible. Below, you'll find detailed information about our shipping options, rates, and delivery times to help you choose the best method for your needs.