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Delivery Info

Delivery Info

All goods shipped are insured against loss and damage whilst they are in transit.

Once you are advised by e-mail that your order has been shipped, we guarantee delivery of all items except in cases where the address supplied is incorrect, illegible, incomplete or if the recipient is away or has moved, in which case you will be liable for payment of the purchase price and shipping of the order irrespective of whether the order arrives on time or not at all.

Free Returns

Free Returns

Gillett's Jewellers are committed to the provision of high quality products. Guarantee: We guarantee that our products will be delivered in new condition without damage or fault in craftsmanship.

If the product was damaged or faulty in its craftsmanship at the time of delivery to you (the customer), you may return the product within 30 days (of the delivery date) and Gillett's will refund the product price or replace the item.*

Appointments

Make An Appointment

An appointment can be made within our trading hours of 9am to 5pm Tuesday to Thursday.

Appointments outside of these hours can be made by special arrangement. Arrange your appointment below and we will be in contact with you shortly.


Make An Appointment Now

Established in 1974

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Layby Terms


* The words Layaway and Layby have the same meaning.

Layby conditions

  • Layby orders will only be accepted for orders valued above $100 AU
  • The Customer must have a Gillett's Jewellers account. Creating an account is quick and easy. [See how to place a Layby to find out how to create an account]
  • The Customer is deemed to have agreed to the following terms.

Terms

Payments

  • Only credit card payments will be accepted for layby orders.
  • A minimum deposit of 20% is required at the time the layby is placed.
  • You may choose the number of installments and intervals of installments from the options given at the commencement of the layby.
  • If your payment of an installment is declined that payment will be rescheduled for processing/charging on the following day.
  • If a payment of an installment is declined four (4) times consecutively, your layby will be placed into suspension.
  • Installments will be charged on the indicated date in the Australian time zone (GMT+1000).
  • The deposit and all installments will be charged in Australian currency (Australian dollars) calculated based on the total Australian dollar price of the layby order.

Delivery

  • Your order will be delivered to you when the final payment is made and all payments have cleared.

Layby time frames

  • The maximum time frame available for a layby is dependant on the price of the order.
  • For layby orders over $100 AU, the layby period can be up to 12 weeks.
  • A layby is not available for orders valued below $100 AU.

Cancellations

  • Any cancellations made may incur financial penalties at Gillett's Jewellers discretion.
  • If your order is in suspension for an extended period of time, without being rectified by you, your layby order may be canceled at Gillett's Jewellers discretion and all payments previously collected will be forfeited without refund.

Communication

  • Gillett's Jewellers will contact you regarding your layby by email.
  • It is your responsibility to ensure our emails are not filtered from your e-mail inbox.
  • Emails will be sent from shop@gilletts.com.au - please ensure this e-mail address is in your e-mail white list.

Payment Schedules

  • All Payment schedules and order histories can be viewed through your account sign-in which you can access through the 'My Account' link.

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